Contact us

For questions regarding your order, sizing, customization, production, shipping, payments, or general inquiries, our Client Services team is here to assist you.

Please contact us through the appropriate channel below.

Email For order-related inquiries, payment assistance, shipping questions, returns, and general customer service:

[hello@faifleur.com]

WhatsApp For direct Client Services assistance, sizing guidance, customization inquiries, and order support:

[+234 903 972 9508]

For existing orders, please include your order number in your message so that our team can locate your order and assist you efficiently.

For sizing inquiries, please provide your relevant measurements where possible.

For concerns regarding an item you have received, please include clear photographs of the garment and the specific area of concern.

Our Client Services team responds during our official business hours.

Messages received outside of business hours, on weekends, or on public holidays will be responded to during the next available business period.

Please allow our team reasonable time to review your inquiry, particularly where your request requires confirmation from our production, shipping, or payment teams.

For assistance with:

Orders Order status, payment confirmation, order information and general order inquiries.

Sizing & Fit Sizing guidance, measurements, length options and fit questions.

Customization Custom sizing, design requests and bespoke inquiries.

Shipping Production timelines, shipping options, tracking and delivery questions.

Payments Payment instructions, payment confirmation and assistance with available payment methods.

Our WhatsApp channel is a Client Services communication channel and is not a separate payment platform.

For your security, please only use payment information provided directly by FAI FLEUR through our official communication channels.

We recommend contacting us before placing your order if you have questions regarding sizing, customization, production timelines, shipping deadlines, or payment options.

FAI FLEUR Crafted with intention. Worn with presence.