Question 1

How should I care for my crochet pieces?

Accepted Answer

To maintain the integrity of our artisanal crochet, we recommend gentle hand-washing in cool water with mild detergent. Lay the garment flat on a clean towel to dry, avoiding direct sunlight to preserve the color and fiber quality.

Question 2

Do you offer custom sizing?

Accepted Answer

Yes. We offer custom sizing on selected pieces. Custom orders require up to 14 business days for production.

If you’re interested in a custom fit, please contact us before placing your order, and we’ll be happy to assist.

Question 3

Can I return or exchange my item?

Accepted Answer

As each FAI FLEUR piece is made to order, we do not offer refunds, returns, or exchanges.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at contact.faifleur@gmail.com with your order number and photos of the item, and we’ll be happy to assist.

We recommend reviewing our size guide carefully before placing your order. If you need help selecting the right size, our team is always happy to assist before purchase.

Question 4

What is your shipping policy?

Accepted Answer

We offer secure worldwide shipping for all our collections. Once your order is dispatched, you will receive a tracking number via email to follow your piece's journey to you.

Question 5

What if my item is damaged or there is a defect?

Accepted Answer

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 48 hours of delivery at contact.faifleur@gmail.com, including your order number and clear photos of the item. We’ll review your request and work with you to resolve the issue as quickly as possible.

Question 6

Where can I find my tracking information?

Accepted Answer

Once your order has been dispatched, you will receive a tracking link via email. You can also view your order status at any time by logging into your account on our website.

Question 7

SHIPPING METHODS

Accepted Answer

We offer the following shipping options:

* Standard Shipping: 8–10 business days
* Express Shipping: 3–6 business days

Delivery times begin once your order has been dispatched. Shipping rates are calculated at checkout based on your destination.

Complimentary shipping is offered on all orders over $1,000.

Question 8

How long does it take to process my order?

Accepted Answer

Each FAI FLEUR piece is carefully crafted to order. Standard orders are typically prepared for dispatch within 7–10 business days, while custom orders require up to 14 business days for production.

You will receive a shipping confirmation with tracking details as soon as your order has been dispatched.

Frequently Asked Questions